Operations Analyst

Location: Framingham, MA

Department: Operations

Type: Full Time

Min. Experience: Mid Level

Who are we?

FastPay is finance reimagined to meet the needs of hyper-growth digital industries. We use proprietary technology and data to provide a much-needed solution to the growing problem of long and arduous payment terms within the digital media industry. We have spent 8+ years analyzing invoices, so we understand industry payment patterns like no one else and can make faster lending decisions for digital businesses such as agencies, publisher, adtech companies and more. If you work in digital media - we get your business.

We are a collection of finance, entertainment, legal, media, technology, and design professionals providing innovative solutions to the most exciting companies in digital. Headquartered in Los Angeles, we now have offices in New York, San Francisco, Westborough, MA and London. With over $2BN in loans since our founding in 2009, we continue to see exciting growth.

The Role:

The Operations Analyst is responsible supporting FastPay products and services.  This role provides transactional support between the client, suppliers and the bank to ensure that payments are processed efficiently and without error.  This role reports to the Director of Operations.

Key Responsibilities:

  • Provide service and support for FastPay products and services
  • Responsibility of ensuring that all assigned payments are processed in a timely manner
  • Researching organizational structures, credit card acceptance policies and payment methods of media vendors using databases, publicly available information online and smart data mining techniques
  • Actively engaging with suppliers via phone and email to qualify payment acceptance
  • Educating vendors about FastPay products and assisting in payment discrepancies via outbound calls and email
  • Updating internal systems with supplier status changes and provide reporting for management, customers and partners
  • Collaborating with teammates and management to continually shift priorities based on department and client needs
  • Providing feedback, recommendations, and guidance for improving processes, systems, products, communication methods, etc.

Requirements:

  • Entry level with 1-2 years experience in sales, hospitality, retail, and/or customer service
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to rapidly connect with people and lead discussions in a friendly and conversational manner
  • High comfort level with MS Office suite of products, rapid data entry (50+ wpm) and working with databases
  • Problem-solving skills and enjoys finding solutions to challenges
  • Ambition to perform in a fast-paced, sales-oriented environment
  • Highly collaborative and thrives in a team environment

What’s in it for you?

  • The opportunity to be part of a dynamic team fueling FastPay’s growth
  • A challenging opportunity in an ever-growing organization 
  • Enormous exposure to the ever growing FinTech space
  • Catered lunches, stocked kitchen, cool employee events, and many opportunities for professional development
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