Operations Associate

Location: Westbourgh, MA

Department: Operations

Type: Full Time

Min. Experience: Entry Level

Who are we?

FastPay is finance reimagined to meet the needs of the media industry. Leveraging proprietary technology and analytics, we offer solutions that address inefficient payment processes and long payment terms. Having spent years analyzing invoices and executing electronic payments, we have industry-expertize that allows us to meet the needs of our long-standing clients. 

We are a collection of finance, entertainment, legal, media, technology, and design professionals. Headquartered in Los Angeles, we have offices in New York, San Francisco, Westborough, MA and London. With over $3BN in payments and loans transacted to date, we continue to see exciting growth.


What’s in it for you?

  • Opportunity to join a team the functions like a startup within a startup
  • Entrepreneurial role within an established, rapidly growing, highly regarded fin/tech company
  • Enormous exposure to the ever-growing financial technology space
  • Competitive Salary, incentive pay, Benefits with a generous company contribution, Matching 401k, and Stock Options
  • Catered lunches, team building events, onsite career coach, guest speakers & more

The Role:

The Operations Associate is responsible for supporting FastPay products and services.  This role provides transactional support between the client, suppliers and the bank to ensure that payments are processed efficiently and without error.  This role reports to the Director of Operations.

Key Responsibilities

  • Provide service and support for FastPay products and services
  • Responsibility of ensuring that all assigned payments are processed in a timely manner
  • Researching organizational structures, credit card acceptance policies and payment methods of media vendors using databases, publicly available information online and smart data mining techniques
  • Actively engaging with suppliers via phone and email to qualify payment acceptance
  • Educating vendors about FastPay products and assisting in payment discrepancies via outbound calls and email
  • Updating internal systems with supplier status changes and provide reporting for management, customers and partners
  • Collaborating with teammates and management to continually shift priorities based on department and client needs
  • Providing feedback, recommendations, and guidance for improving processes, systems, products, communication methods, etc.


  • Bachelor's degree
  • Entry level experience in sales, hospitality, retail, and/or customer service
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to rapidly connect with people and lead discussions in a friendly and conversational manner
  • High comfort level with MS Office suite of products, rapid data entry (50+ wpm) and working with databases
  • Problem-solving skills and enjoys finding solutions to challenges
  • Ambition to perform in a fast-paced, sales-oriented environment
  • Highly collaborative and thrives in a team environment
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