Client Operations

Location: London, United Kingdom

Department: Operations

Type: Full Time

Min. Experience: Entry Level

Who are we?

Founded in 2009, with offices in Los Angeles, New York, San Francisco and London, FastPay is the leading financial partner to the global digital media industry. Through its proprietary technology platform, FastPay can dynamically assess the creditworthiness of digital businesses and provide lines of credit from $5K to $30M in 48-hours or less.

Our company was built on the idea that offering innovative financing options to companies in need would not only help them through the hard times but also contribute to their growth. To date, FastPay has funded $2B in loans across thousands of publishers, networks, exchanges, DSPs, SSPs, agencies, and developers.

What’s in it for you?

  • Opportunity to join a team the functions like a startup within a startup
  • Entrepreneurial role within an established, rapidly growing, highly regarded fin/tech company
  • Enormous exposure to the ever-growing digital media and technology space
  • Mentorship from an experienced team to develop sales, leadership and operational skills
  • Competitive Salary, incentive pay, Benefits with a generous company contribution, Matching 401k, and Stock Options
  • Catered lunches, team building events, onsite career coach, guest speakers & more

Job Description

Our knowledge of the financial side of digital media business lives at the core of what we do. FastPay is continually looking to deepen our understanding and innovate how we evaluate the incoming collateral to provide the best products possible for our clients.

In that vein, Client Operations executives are responsible for reviewing client advance requests and verifying specific collateral as needed. The role will involve considerable engagement with our clients to stay appraised on funding and payment needs and handling delinquent accounts as needed.

These responsibilities include:

  • Putting your inventive ideas to work in order to transform the client experience
  • Help play a central role in solving client issues
  • Leveraging FastPay’s proprietary technology in order to follow up on past due accounts and delinquent invoices
  • Working with the Los Angeles office on approval processes and exceptions
  • Verifying client collateral and finding opportunities to change our verification processes

Desired Skills and Experience

  • Bachelor’s degree, preferably in a quantitative discipline including, business, economics, mathematics, engineering and computer science
  • Strong analytical, problem-solving and conceptual skills
  • Excellent written and oral communication skills
  • Strong multi-tasking abilities
  • Detail-oriented, flexible, and ability to work in a fast-paced environment


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